Employee of the Month | McLaren Health Plan
Recognized for Leadership in Enterprise Technology Transformation & Implementation
For successfully overseeing and implementing a company-wide phone system migration from Cisco to Genesys Cloud. I went above and beyond by providing continuous technical support through bridge calls and addressing both large-scale and individual issues that arose during the go-live phase. As the main point of contact, I ensured a smooth transition while supporting the entire Customer Service department.
Date October 2022