June 2025 - August 2026 | Metro Solutions

When I joined Metro Solutions, many of the foundational operational systems necessary to support a growing organization either did not yet exist, were decentralized across individuals and departments, or lacked clearly defined ownership and oversight. I led a comprehensive operational transformation focused on creating the infrastructure, governance, processes, and accountability necessary to strengthen day-to-day operations while preparing the organization for continued growth.

A significant component of this work centered on establishing greater organizational structure and consistency across the employee lifecycle. I developed and formalized company-wide recruitment, hiring, and onboarding processes, while also helping establish clearer organizational structure through standardized job descriptions, titles, responsibilities, and reporting relationships. These efforts created greater clarity for employees and leadership while providing a more consistent framework for workforce planning and future growth.

I also led efforts to strengthen organizational governance and risk management. This included auditing and centralizing contracts, insurance policies, operational procedures, and other critical organizational documentation; establishing processes for contract oversight and renewal management; and developing more formal approaches to policy creation, review, approval, communication, and ongoing maintenance. The goal was to move critical organizational responsibilities away from informal or person-dependent processes and toward systems that could be consistently managed, monitored, and sustained.

Technology and information management represented another major area of transformation. I launched the Metro Solutions Hub and supporting SharePoint infrastructure, creating a centralized environment where employees could more easily access organizational resources, policies, procedures, training materials, forms, and other essential information. I also strengthened cybersecurity and IT support processes, helping establish clearer expectations for technology requests, issue escalation, system access, equipment management, and organizational security.

Recognizing that infrastructure alone does not create a strong organization, I also focused heavily on communication and employee engagement. I established new company-wide communication channels, including the Operations Unplugged employee newsletter and recurring all-staff meetings designed to improve transparency, share departmental and organizational updates, recognize employees and milestones, and create greater connection across teams.

Additional work focused on strengthening the organization's core administrative and financial operations, including the development and implementation of payroll processes, financial controls, operational procedures, and accountability mechanisms designed to reduce risk, clarify responsibilities, and improve consistency across departments.

Collectively, this work represented far more than the implementation of individual processes. It was an effort to build an operational foundation for the organization as a whole. By centralizing information, establishing ownership, formalizing processes, strengthening governance, improving communication, and creating greater accountability, I helped transition operations from a largely decentralized and person-dependent environment toward a more structured, scalable, and sustainable operating model capable of supporting future organizational growth.

Key Areas of Leadership:
Organizational Transformation • Operational Strategy • Infrastructure Development • Governance & Risk Management • Process Improvement • Organizational Design • Change Management • Policy & Contract Governance • Technology & Digital Transformation • Financial Controls • Cybersecurity & IT Operations • Employee Experience • Cross-Functional Leadership • Scalable Operations